COVID-19 Update

COVID-19 Update

A Letter to Our Customers


As a company we are still conducting Shop at Home appointments for your convenience. However; in the event that you are uncomfortable conducting an appointment in your home at this time we will be glad to reschedule. Please note that your Shop at Home Designer has been directed by Austin Window Fashions to thoroughly wash and/or sanitize their hands and equipment thoroughly before entering your home, and immediately following the appointment. Designers have also been advised to avoid physical contact and maintain distance with individuals in the home. Finally, Austin Window Fashions Shop at Home Designers have been directed to stay home, if they are not feeling well.

In regards to your installation appointment, Austin Window Fashions Installers have been directed by us to thoroughly wash and/or sanitize their hands and equipment before entering your home, and immediately following the appointment. Installers have also been asked to avoid physical contact and maintain distance with individuals in the home. Finally, Austin Window Fashions Installers have been urged to stay home if they are not feeling well.

Our showrooms are open and customers can expect prompt and thorough service by phone, e-mail, text and website chat. Our offices, warehouse and showroom areas and surfaces are being cleaned and sanitized regularly. Additionally, we have asked employees to frequently and thoroughly wash hands, as well as help clean common spaces, equipment and surfaces throughout the day. Finally, we have directed employees to stay home if they are not feeling well.

Thank you for your patience and understanding during this challenging time. We will continue to monitor the situation and may update our policies as the situation evolves in order to keep our customers and employees healthy and safe.

-The Austin Window Fashions team