Window Treatment Warranty Information

We take pride in our products, and we have the warranties prove it.


O’HairHunter Douglas


Austin Window Fashions and O’Hair Shutters and Millwork are partners in providing you with beautiful and reliable custom window fashions. Our trusted warranties give you peace of mind, and our long-standing reputations and customer service assure you will be glad you bought from us. If you ever have a problem with your shutters, give us a call and we will see how we can help.

Lifetime Guarantee
Once registered, your shutters are covered for the life of the home or the life of O’Hair Shutters, Ltd.

No Cost Repair or Replacement
Accidents happen. When minor damage from pets, children, and household activity occurs, O’Hair Shutters will provide Austin Window Fashions with the components needed for repairs at no charge. In the unlikely event of any factory defect, your shutters will be repaired or replaced.*

Transferable
O’Hair Shutters are an investment in your home, made to last for generations. The warranty transfers with home ownership so that the next family to enjoy them can have the same peace of mind as you do.*

True-Wood Plantation Shutters:

Original Purchaser Guidelines:

  • True-Wood shutters carry a full, in-home warranty against defects in wood materials and workmanship for as long as the original purchaser owns the home. Repair or replacement will be at no cost to the homeowner. In the event of product design changes, defect replacements may be made using a later design.
  • This lifetime warranty applies to installations within a thirty-mile radius of either of our stores. Outside of this area repairs will still be at no charge while the original purchaser owns the home; however, travel time will be subject to charges.
  • This warranty applies only to installations performed by an Austin Window Fashions or a Window Fashions of Texas technician.
  • This warranty does not apply to shutters that have been damaged due to water, neglect, misuse or abuse; however materials will be provided at no charge in cases where minor damage (i.e. from pets, children, and other sources) has occurred. Trip charges to and from the home, de-installation and re-installation, and shop labor will still be subject to charge in cases of minor damage. In the event of product design changes, damage replacements may be made using a later design.
  • This warranty does not cover shutters installed on exterior locations or commercial properties. It does not cover normal wear typical to residential applications. It does not cover acts of God. It does not cover shutters that have been removed, modified, and/or reinstalled by anyone other than an Austin Window Fashions or Window Fashions of Texas technician. This warranty is in lieu of all other obligations, liabilities or warranties implied or expressed. In no event shall Austin Window Fashions, Inc. or Window Fashions of Texas be liable or responsible for incidental or consequential damage, loss, cost or expense, whether direct or indirect, resulting from product defects covered by this warranty.

Transferability of Warranty:
Assuming proper warranty transfer procedures have been followed, the lifetime warranty against defect in wood materials continues for the life of the home; however, this transferred warranty only covers the cost of replacement materials, and does not cover travel to and from the home, de-installation and re-installation, and required shop-labor.

Paint and Stain Finish Warranty:
Painted finishes: 8 Years*
Stained Finishes: 4 Years*
*Dark tinted painted or stained colors are not warrantied against fading.

Care and Maintenance:
Your custom shutters must be maintained as outlined below to ensure a long-life.

  • Dust or vacuum frequently. A lamb’s wool duster is recommended.
  • Clean occasionally with a damp sponge and dry thoroughly.

O’Hair Streamline Panel Shutter Warranty

Original Purchaser Guidelines:

  • O’Hair Streamline shutters carry a full, in-home warranty against defects in wood materials, workmanship, and finish for seven years following the date of installation. During the warranty period, repair or replacement will be at no cost to the homeowner. In the event of product design changes, defect replacements may be made using a later design.
  • This warranty applies to installations within a thirty-mile radius of either of our stores. Outside of this area repairs will still be at no charge while the warranty applies; however, travel time will be subject to fees.
  • This warranty applies only to installations performed by an Austin Window Fashions or a Window Fashions of Texas technician.
  • This warranty does not apply to shutters that have been damaged due to water, neglect, misuse or abuse.
  • This warranty does not cover shutters installed on exterior locations or commercial properties. It does not cover normal wear typical to residential applications. It does not cover acts of God. It does not cover shutters that have been removed, modified, and/or reinstalled by anyone other than an Austin Window Fashions or Window Fashions of Texas technician. This warranty is in lieu of all other obligations, liabilities or warranties implied or expressed. In no event shall Austin Window Fashions, Inc. or Window Fashions of Texas be liable or responsible for incidental or consequential damage, loss, cost or expense, whether direct or indirect, resulting from product defects covered by this warranty.

Care and Maintenance:
Your custom shutters must be maintained as outline blow to ensure a long life.

  • Dust or vacuum frequently. A lamb’s wool duster is recommended.
  • Clean occasionally with a damp sponge and dry thoroughly.

Hunter Douglas and Other Blind and Shade Products

Guidelines:

  • Please refer to each manufacturer’s specific warranty for the product being purchased.
  • The enhanced warranty applies to the original buyer only. The warranty is not transferable.
  • Provided one of our technicians performed the original installation, all manufacturers’ warranties are enhanced by including a 12 month no charge in-home repair service. This warranty enhancement begins at the time of installation. This policy applies to installations within a thirty-mile radius of either of our stores. Outside of this area repairs will still be at no charge during the initial 12 month period; however, travel time will be subject to charges.
  • Warranty service after the initial 12 month period can still be secured at no charge provided the product is delivered to and picked up at one of our showrooms.
  • In home service is available for both warranted and non –warranted repairs after the initial 12 month period; however, all work will be subject to current service charges.
  • This warranty does not cover product installed on exterior locations. It does not cover normal wear typical to residential applications. It does not cover acts of God. This warranty is in lieu of all other obligations, liabilities or warranties implied or expressed. In no event shall Austin Window Fashions, Inc. or Window Fashions of Texas be liable or responsible for incidental or consequential damage, loss, cost or expense, whether direct or indirect, resulting from product defects covered by this warranty.

Care and Maintenance:
See individual product instructions on care, cleaning and maintenance.

Lifetime Guarantee

The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Inc. at 1-800-789-0331 or contact us by email. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

Covered by a Lifetime Limited Warranty
Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)

All internal mechanisms. Components and brackets. Fabric delamination. Operational cords for a full 7 years from the date of purchase. Repairs and/or replacements will be made with like or similar parts or products. Hunter Douglas motorization components are covered for 5 years from the date of purchase.

Not Covered by a Lifetime Limited Warranty
Any conditions caused by normal wear and tear.
Abuse, accidents, misuse or alterations to the product.
Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
Shipping charges, cost of removal and reinstallation.

Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the window fashion product or components found to be defective.

To Obtain Warranty Service
Contact your original dealer (place of purchase) for warranty assistance.
Visit our Warranty-related Frequently Asked Questions for additional warranty information, frequently asked questions and access to service locations.
Contact Hunter Douglas Inc. at 1-800-789-0331 (9:00 AM – 8:00 PM EST) for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.

NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Different warranty periods and terms apply for commercial products and applications.