Austin Window Fashions has been a pleasure to work with in all regards. I was able to visit a showroom in San Antonio where I lived at the time to make preliminary selections and still work with Kindal Mitchell out of the Austin office. The young lady in San Antonio gave freely of her time and was very personable and professional. I was very impressed that there wasn’t any concern over who was doing what and who would earn commission. The attitude was “we all work together”. Kindal set up an appointment with me for the following Monday at my new home in the final stages of construction. She showed up on time with sample books and all of my information from my San Antonio showroom visit in hand. She went through every room in which I wanted to install shades with me and made suggestions as to where I might want to consider using shades, such as on high windows in a master closet to prevent clothes from fading, something I never would have thought of. Then she proceeded to measure every window in the house (and there are many!) just in case at some later date I might want to add shades to those windows.
Kindal was excellent at helping me decide on color, fabric, and design. She was able to guide me in the right direction and affirm my instinct without projecting her own personal taste. I have found that it is sometimes difficult to find someone in interior design work who will work with you and your tastes in decor for your own home! Kindal is definitely professional and sensitive in that regard. She was also just a delight to work with. She was just as excited about my selections as I was!
I could not be more pleased with the final result. The fabric and style of shades are absolutely perfect for the craftsman style of our home. Jason (I believe I have his name correct) was my installer and was the most pleasant person to work with. He, too, was on time, a little early actually, and was personable and professional.
Kindal followed up after the installation to see how I liked the shades. And when I had some problems with a few of the shades she was quick to have someone scheduled to come back to the house for adjustments. Adjustments were successfully made on 2 of the shades. The third shade will need to be sent in to have checked out, but the gentleman who did the adjustments was considerate in asking if I wanted to wait until after the holidays in case I had guests coming. How great is that?! The company is willing to come out an additional time (an hour’s drive) to make it more convenient for me!
I highly recommend Kindal and Austin Window Fashions. I believe the price was reasonable for the quality of product and service I have received. On top of that, I was given a Hunter Douglas rebate form (which Kindal was happy to explain in detail to me) which will give me $650 for my 13 shades.
Dear Mr. Thom:
I feel that I must bring to your attention the outstanding customer service I received from your Design Consultant, Ms. Tara Kulvicki. I am, of course, very delighted to have had the pleasure of speaking with Ms. Kulvicki at the beginning of the month to set up an in house estimate. Her professional and courteous attitude, expert knowledge, and patience were very important to me.
I will continue using Austin Window for any further needs for window coverings. I hope you will pass my thanks on to Ms. Kulvicki with a copy of this letter.
I recently moved to a new house and wanted solid panel shutters, not plantation. I did a lot of research and some companies did not even know what I was talking about. When I emailed AWF for info, I received a prompt reply from Kathy. She knew that I was still on the research phase but we kept in touch.
I made my decision and Kathy came to measure all my windows. She answered all my questions, was very knowledgeable of the product and was very professional.
They delivered in 3 weeks and my shutters are beautiful! I apologize for not remembering the name of the person who installed them but he did a fantastic job!
If you want quality and excellent customer service, go to AWF. By the way, the shutters are made in Texas, not China!
Jack and I thank you for your help when we were shopping for shades for our sunroom.
When you came to do the measurements, you were so professional when we changed our minds about which shades we wanted.
The icing on the cake was when Jason came out and installed them, and they fit like a glove. We are so very pleased. We have never had a more lovely, quality window covering. Thank you again, Kindal. If you are ever in our area again, you are welcome to come by and see your good work.
A quality product, sold and installed by people with good customer service skills. Spent a lot of money but feel I have a quality product and sales people who would help with any questions or concerns I would have in the future.
– Mrs. Faulkner
I wanted to take the opportunity to express my absolute satisfaction with not only my custom wood plantation shutters but also with Tara Kulvicki and Ray. We had this type of shutters in our home in San Antonio and wanted them in our new home in Brenham. When I called Austin Window Fashions, Tara answered my call and did not hesitate to make an appointment to meet me in Brenham to measure the windows (house was still under construction) and show me the different options in shutters. I was also thrilled that we could match the paint color in the house. She was on time, very personable, knowledgable, efficient and quick. The shutters were promised to me in 4-5 weeks. Four weeks later Tara called me to advise me that the shutters were ready for installation and set appointment for installing. Ray, the installer, also arrived on time, was also very efficient installing the shutters, quick and very personable.
Working with these two individuals was so easy! Both gladly drove from Austin to Brenham to assist us in getting these beautiful American-Made shutters. The finished product in our home is beautiful!! I would gladly recommend not only Austin Window Fashions but also Tara and Ray.
– Mrs. Luann, Brenham
Your customer service is excellent. Jason checked our shutters from a previous installation and made some fixes. I never expected such a high level of service.
-Mr. and Mrs. Stainaker
First we visited the showroom. My husband was impressed with the quality of the variety of shutters we saw there. He thought you would be too expensive but we were pleased with the cost and confident we would be quality shutter. We went just to check it out. I had done a lot of research on shutters and what features were important to get quality shutters. Everything we were looking for was offered in your product. Kerry was very helpful and knowledgeable. We knew this was the right place.
The installer was professional and friendly. Explained what he was doing every step of the way. We love our shutters! They are perfect and add so much to our home. We are impressed with the quality.
To Whom It May Concern:
It is with pleasure that I take the time to send this letter to commend your staff on the professional manner in which then handled our account. We received bids from four different companies to have plantation shutters installed in our house; however, your Sales Representative was by far the most efficient and knowledgeable person I dealt with. She clearly understood our needs and was even early for the appointment. Actually, she beat me to the house.
She then carefully measured each window and reviewed the entire process with me, from explaining the difference between wood and poly wood shutters, to ordering, to financing, to color selection and finally the installation process. She quickly prepared the estimate in a very comprehensive manner with the line item description as I had requested. She also explained some of the options we could consider and invited me in to view the sample shutters at the store to get a better picture of what we could select from.
Although our Sales Person was off one of the days I visited the store, the people working that day were very helpful. Cost was important to us as it is to most people, but clearly, your staff was instrumental in helping us select your company to purchase and install the shutters.
To further compliment our satisfaction with the sales staff, your Installation Technician arrived to install the shutters, he completed a room-by-room walk through with me before he began the job, explained his background with installing shutters, and worked in a very methodical and efficient manner. His work ethics were very impressive.
My husband and I would not hesitate to recommend your company to our family, friends, and co-workers.
Thanks for a job well done and with not one fallacy… a rarity in today’s business world
The Jacobs – San Antonio
I was so glad to find a store where I could actually see the Hunter Douglas products. I looked online specifically for Hunter Douglas products available from a local showroom. Though I had researched the catalog, I wanted to SEE the product, how the cords worked, and the fabric/color choices. Online colors cannot adequately compete with seeing samples in the store.
I am very pleased with the installation of the window coverings. I’ve had countertops, garage doors, back doors, gutters and windows installed–this is the first time all was completed as promised the first and only trip. Thank you!
The following things helped us to decide to purchase from your store: 1. Quality of product. 2. Price of product. 3. Staff and sales representative. 4. Warranty. The arrangement and variety of shutters showcased in your showroom helped us to choose the shutters we wanted. Your sales representative was friendly, professional and most knowledgeable. The installer was also friendly, helpful and knowledgeable. He was in and out in no time and efficiently installed our shutters. The shutters have added such an improvement in the restoration of my parents’ cottage home. We are very satisfied with the quality of our shutters. The craftsmanship, expert customization and design make them a “beautiful window” statement. I will recommend you to my friends.
Your Sales Representative was most helpful and presented ideas to help me make decisions on what would work best for my windows. She was very knowledgeable about all of the products. I am very impressed with the quality of the products and think they look good. Your installer quickly displayed his expertise and was able to answer all questions, plus give tips on how to care for the products. He was very precise about his workmanship and took pride in the completed project. He was also very neat and clean. Scheduling of the installation was easy and all coverings were available on the promised date. I’d be confident recommending your services to my friends and neighbors.
We have used the services of Austin Window Fashions in the homes that we have owned in Austin/Cedar Park area. Our experience with the owner, the sales personnel, and the installer has been very good. Our calls have been returned promptly and the people there know their product. They are most willing to work with the client to satisfy him or her. The company produces a superior window shutter and we would not hesitate to recommend them to others.
Your sales staff was very helpful in my selection of shutters. They gave me excellent suggestions that helped in the decision making process. Your installer was extremely helpful and informative on the care of the shutters. He was very polite and professional. Your office staff was polite and accommodating when scheduling the installation of the shutters. I will absolutely recommend you to my friends.
Your sales person was just the best. She gave me confidence in my purchases as well as great customer service. Your installation technician was very responsive and even helped with an additional task which required him to drill some extra holes for us to hang some art work. We really appreciated this! The office staff was very pleasant and helpful. We will recommend you to our friends. We are sorry we have built our final home. We would love to have the opportunity to use you again!
Your sales person was very knowledgeable and professional. Out of all the competition I shopped, yours was by far the best. Your installer was great. He really took the time to explain things to me and did a perfect job. Prior to purchasing I shopped around and found that you had a better quality product and the lowest cost! I have already been telling my friends and family about you.
Your Sales Representative was very helpful in the store and offered great suggestions at our home. The product looks and works perfectly, and has really dressed up our home. Your installation technical was professional, courteous and did not leave until he was sure we were completely satisfied. He did a professional seamless job, top notch in every respect. Installation was scheduled around our needs. I would not hesitate to recommend you to anyone!
Your sales person was very professional; assessed my needs and made excellent recommendations. Your products are solid and sleek; well constructed and fashionable. Your installation technician was friendly and in and out in no time. The shutters fit perfectly as if they had been made and installed when the house was built. Of all of the improvements we’ve made to our new home buying and installing shutters was one of the best investments and certainly the most painless. I will recommend you to my friends!
We had a small order but your salesperson treated us as though we had a ten thousand dollar order. The product we ordered looks better than we expected. Your installer was fast, polite and protected our carpet with slip-ons over his shoes. You have a first class staff and product. I will recommend you to my friends.
Your Sales Representative was delightful – enjoyed our meetings. She made it a pleasure to do business. Your installer was so kind yet very professional. After our initial conversation with your office staff I decided to go with your company – courtesy, personal, warm, keep it up, it works! I will recommend you to my friends.